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  • 1) Where do we meet?
    You will receive directions to our meeting place with your booking confirmation. The easiest access point is via the JR Sagano Line to JR Saga Arashiyama Station.
  • 2) Are reservations required?
    Yes. Making a reservation is very easy. Click the "book it" link on our tours page, choose your date and type in your details. Feel free to contact us if you have any questions.
  • 3) What to do if the forecast shows bad weather?
    No need to worry. We will contact you the night before if the weather looks bad for your tour. If there is rain and we have to cancel, we will give you a full refund or help you with rescheduling.
  • 4) What happens if I need to cancel?
    We understand that schedules change during your travel. However, making a reservation locks your priority and prevents others from reserving. Refunds for cancellations are possible if made over 24 hours prior to tour departure. All refunds are subject to a processing fee. There are no refunds for no shows.
  • 5) Do I have to be in good physical shape?
    Our main goal is to have a safe and memorable bike ride. You do not need to be a super athlete but just have basic bike riding skills, and a positive attitude. Be sure to let us know prior to your tour if you have any health conditions that may require special attention.
  • 6) Do I need travel insurance to partake?
    Safety as well as fun are our primary concern. Therefore, we highly recommend you have travel insurance when you travel. Please keep in mind that you are responsible for your own personal safety.
  • 7) Do you have large bikes / ebikes / child bikes / child seat bikes?
    Yes. We use bikes of many different sizes to ensure your comfort. Please inquire if you require a special type of bicycle for you or your group and we will do our best to accommodate you. We also have options for specialized bikes (ebikes, child bikes, child seat bikes.) Advanced notice is required and fees may differ for tours which require specialized bikes and young riders.
  • 8) Are there bags on your bikes?
    Our bikes are equipped with a small handlebar bag large enough to fit a small jacket, a phone, and a wallet. Our bikes also have a bottle cage for water.
  • 9) What should I wear?
    We recommend you wear comfortable clothing suitable for cycling and for the season. Warm gloves during the winter months and a hat in the summer time are a great start. We discourage baggy fitting pants. If you have any questions, feel free to ask us in advance.
  • 10) What should I bring?
    You do not need much other than your smile, a lightweight camera, and your good weather talisman. If you really want to bring a bag, we recommend a light backpack for only your bare necessities so that you remain comfortable throughout the day.
  • 11) Do you offer any other tours?
    Yes! Please contact us for more details.
  • 12) Do you accept single bookings/solo riders?
    Yes. However, our minimum number of participants for tours is set at 2 people. We will try our best to reschedule any solo travelers and give you advance notice if we will cancel due to not enough participants that day. *Cancellations due to not enough participants will receive a full refund.
  • 13) Is there an age limit?
    The Best of Kyoto Bike Tour (full day tour) has a minimum age requirement of 16 years of age. The Early Bird Arashiyama Tour and Afternoon Arashiyama Monkey Tour have minimum age requirements of 10 years of age unless booked as a private tour. The Family Bike Tour (Infant and Toddler) must have at least one participant under 10 years of age. *All minors must be accompanied by an adult.
  • 14) Do guides accept gratuity?
    Yes. Tips are of course not mandatory but are a nice gesture and another way to show you appreciated the hard work of your guide.

FAQ

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1)  Where do we meet?

You’ll receive directions to our meeting point with your booking confirmation. The easiest way to get here is by taking the JR Sagano Line to JR Saga Arashiyama Station.

 

2)  Are reservations required?

Yes, reservations are required. Booking is simple—just click the “Book It” link on our tours page, select your date, and fill in your details. If you have any questions, don’t hesitate to reach out to us!

 

3)  What if the weather forecast looks bad?

No worries! If the weather looks unfavorable, we’ll contact you the night before your tour. If rain forces us to cancel, we’ll offer a full refund or help you reschedule.

 

4)  What happens if I need to cancel?

We understand that plans can change, especially while traveling. To secure your spot, we ask for a reservation in advance, which means we turn others away to hold your place. Cancellations made at least 24 hours before the tour start time are eligible for a refund (minus a small processing fee). Unfortunately, we cannot offer refunds for no-shows.

 

5)  Do I need to be in good physical shape?

Our goal is for you to have a safe and enjoyable bike ride. You don’t need to be an athlete—just have basic biking skills and a positive attitude. If you have any health conditions that may require special attention, please let us know in advance.

 

6)  Do I need travel insurance?
While it’s not mandatory, we highly recommend you have travel insurance for your peace of mind. Please remember, you are responsible for your own safety during the tour.

 

7)  Do you offer large bikes, e-bikes, child bikes, or child seat bikes?

Yes, we have a variety of bikes to suit your needs. If you need a special type of bike (e-bike, child bike, or bike with a child seat), please let us know in advance. Some bikes may require additional fees and we’ll do our best to accommodate you.

 

8)  Are there bags on the bikes?

Each bike comes with a small handlebar bag that can fit a phone, wallet, or light jacket. There’s also a water bottle cage for your convenience.

 

9)  What should I wear?

We recommend comfortable cycling clothes that suit the season. During winter, warm gloves are a must; in summer, a hat is helpful. Please avoid wearing baggy pants as they can get caught in the bike. If you have any questions about clothing, feel free to ask in advance!

 

10)  What should I bring?

All you really need is a smile and a lightweight camera! If you want to bring a bag, we recommend a small backpack with just the essentials for comfort throughout the day.

 

11)  Do you offer other tours?

Yes, we do! Feel free to contact us for more information on our other tours.

 

12)  Do you accept solo bookings?

We do! However, our minimum for group tours is 2 participants. If you’re traveling solo, we’ll do our best to accommodate you, and we’ll give you advance notice if a tour is canceled due to insufficient bookings. In the case of a cancellation, you'll receive a full refund.

 

13)  Is there an age limit?

  • The Best of Kyoto Bike Tour (full-day tour) requires participants to be at least 16 years old.

  • The Early Bird Arashiyama Tour and Afternoon Arashiyama Monkey Tour have a minimum age of 10 years old unless booked as a private tour.

  • The Family Bike Tour (Infant and Toddler) requires at least one participant to be under 10 years old. All minors must be accompanied by an adult.

 

14)  Do guides accept gratuities?
Tips are not required but are always appreciated as a way to show your thanks for your guide’s hard work.

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